Everything you need to know about selecting an Employee Assistance Program

Evaluation & Monitoring

Counselling services are the most commonly accessed Employee Assistance Programs (EAPs) service and can include anything from career counselling and coaching, to clinical treatment for anxiety, depression and stress disorders.

While evaluation frameworks are focused on EAP counselling services, it could be applied more broadly.

Organisations can use frameworks to drive quality improvement initiatives and evidence-based decision-making that helps ensure EAP services are fit-for-purpose, responsive, and adaptive to the changing needs of employers, workers, supervisors, and managers.

Evaluation Frameworks

EAP Partnering Guidelines

Employee Assistance Programs (EAPs) provide a way for organisations to support positive health and wellbeing outcomes for workers and eligible family members. The following principles provide evidence-informed guidance to help organisations develop an EAP that better meets the needs of employers, workers, supervisors, and managers.

Typical Engagement Rates

Typical engagement rates are organised by industry.

You can access the full 2021 whitepaper here.

Ready to find an EAP Provider?

Find the perfect provider to suit your organisation! Check out our EAPAA Member Providers here.