Privacy Policy

Employee Assistance Professional Association (EAPAA) – Australia
Last Updated: 12 March 2026 

1. Introduction

The Employee Assistance Professional Association (EAPAA) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, store and disclose personal information through our website and related services.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, you consent to the practices described in this policy.

This policy does not apply to counselling or clinical services provided by member organisations or external providers, which are governed by their own privacy policies.

2. What Personal Information We Collect

We may collect personal information including but not limited to:

  • Name

  • Email address

  • Phone number

  • Organisation or employer

  • Professional role or job title

  • Membership details

  • Event registrations

  • Communications with us

  • IP address and website usage data

We only collect information that is reasonably necessary for our functions and activities.

If you choose not to provide certain personal information, we may be unable to provide you with specific services, such as membership access, event participation, or communications.

3. How We Collect Personal Information

Personal information may be collected when you:

  • Register for membership

  • Sign up for newsletters

  • Register for events, training, or conferences

  • Submit enquiries through our website

  • Complete surveys or feedback forms

  • Interact with us via email 

  • Visit our website (through cookies or analytics tools)

We may also collect information from third-party providers when required to administer services.

Where lawful and practicable, you may choose to interact with us anonymously or using a pseudonym. However, in many cases (such as membership registration, event bookings, or payments), it may not be possible for us to provide services without identifying you.

4. How We Use Personal Information

We use personal information to:

  • Manage memberships and professional directories

  • Provide information about events, training, and conferences

  • Respond to enquiries and support requests

  • Communicate updates and newsletters

  • Improve our website and services

  • Process payments and registrations

  • Meet legal and regulatory obligations

We do not sell or rent personal information to third parties.

We may use your personal information to send you updates, newsletters, and information about events, services, or initiatives that may be of interest to you. You may opt out of receiving these communications at any time by using the unsubscribe link provided or by contacting us directly.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers that help operate our website or services

  • Payment processors

  • Event organisers or training partners

  • IT and hosting providers

  • Government or regulatory authorities where required by law

Where information is shared with third parties, we take reasonable steps to ensure it is handled securely.

6. Website Analytics and Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Cookies may collect information such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referring websites

This information helps us improve user experience and website performance.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We may use third-party analytics providers (such as Google Analytics) to help us understand how users interact with our website. These providers may collect information about your use of the website and store it on servers located outside Australia. You can opt out of certain analytics tracking through your browser settings or relevant opt-out tools.

7. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Security measures may include:

  • Secure servers

  • Access controls

  • Password protection

  • Data encryption where appropriate

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

However, no internet transmission can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

8. Access and Correction of Personal Information

You may request access to the personal information we hold about you.

If your personal information is inaccurate, incomplete, or outdated, you may request correction.

Requests should be made using the contact details provided below.

9. Overseas Disclosure

Some service providers used by EAPAA may store or process personal information outside Australia, including in countries such as the United States or other jurisdictions where cloud service providers operate.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in accordance with privacy obligations consistent with the Australian Privacy Principles.

You may contact us for more information about the location of these service providers.

10. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies.

11. Complaints

If you believe we have breached your privacy or mishandled personal information, you may contact us.

We will investigate complaints and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

13. Contact Us

Employee Assistance Professional Association of Australasia (EAPAA)

Email: admin@eapaa.org.au
Address: PO Box 222 Mona Vale 1660
Website: www.eapaa.org.au

For privacy enquiries, please contact us using the details above.